Refund Policy

This policy explains our position on refunds for services provided by Vistaar Webx, a brand of Sanskaar Webx Services LLP, and for Flowbit, our business software product, which is also owned and operated by Sanskaar Webx Services LLP.

No refunds on services

Our services are non-refundable. Fees paid for our brand, marketing, creative, technology and consulting services are not refundable, in full or in part, once an engagement has begun or payment has been made.

This is because our work is customised to each client and depends on time, strategy and resources that are committed to you from the start of the engagement. The value is in the work performed and the capacity reserved for you, not in a returnable product.

Flowbit subscriptions

Flowbit is a product of Sanskaar Webx Services LLP. Subscription fees for Flowbit are also non-refundable, including for any unused portion of a billing period after a plan is purchased. Flowbit offers a free trial so you can evaluate it fully before you pay, and you are charged only after you choose a plan.

Exceptions

The only exceptions to the above are:

• A billing error on our side, such as a duplicate charge or an amount that does not match what was agreed. We will correct and refund the difference.
• Any refund that is required by applicable law, or that we have agreed in writing with you for a specific engagement.

Cancellations

You may stop an ongoing engagement or a subscription at any time by writing to us. Stopping it ends future billing from the next cycle, but does not create a refund for fees already paid or for the current period.

How to raise a billing concern

If you believe you have been charged in error, write to hello@vistaarwebx.com within 15 days of the charge, with your invoice or payment details. We will review it and, where a correction is due, process it to your original payment method.

Contact

Sanskaar Webx Services LLP (brand: Vistaar Webx), C-8, Sahyog Parisar, E-8 Trilanga Main Road, Shahpura, Bhopal, Madhya Pradesh, India. Email hello@vistaarwebx.com.